Workload balancing for support teams every 30 minutes

• Monitor support team workload at regular intervals
• Identify overloaded and underutilized agents in real-time
• Facilitate better resource allocation within support teams
• Improve response times and customer satisfaction
• Enhance team communication through automated Slack updates

Triggers every 30 minutes using a cron schedule Fetches current workload data from the helpdesk platform Calculates average workload and identifies agents with imbalances Sends a summary of workload status to a Slack channel

1. 1
   Import the workflow template into your n8n instance
2. 2
   Configure the helpdesk credentials for authentication
3. 3
   Set the desired Slack channel for notifications
4. 4
   Activate the workflow to start monitoring workload