Update user roles in Zammad to default values

• Automate user role updates in Zammad for compliance
• Streamline user management processes in Zammad
• Generate reports on user roles in Excel format

Manually trigger the workflow to start the process Retrieve all users from Zammad Set up user data for processing Check conditions to filter users based on active status and exclusion criteria Fetch all roles available in Zammad Update eligible users to the default roles Convert updated roles data into an Excel file for reporting

1. 1
   Import the workflow template into n8n
2. 2
   Manually trigger the workflow to initiate the process
3. 3
   Configure Zammad base URL and API key in Basic Variables node
4. 4
   Define default roles and excluded user IDs in Basic Variables node
5. 5
   Run the workflow to update user roles