Update ticket status from Zendesk to Knowledge base

• Automatically update ticket statuses in your Knowledge base from Zendesk.
• Ensure your support documentation reflects the latest ticket information.
• Reduce manual data entry and improve operational efficiency.

Trigger the workflow with an incoming webhook from Zendesk. Fetch ticket data from Zendesk using an HTTP request. Send the fetched data to the Knowledge base for updating.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook URL in Zendesk to trigger the workflow.
3. 3
   Set up authentication for Zendesk and Knowledge base HTTP requests.