Update ticket status from Intercom chat to Knowledge base

• Automatically update ticket statuses based on chat interactions.
• Send chat summaries to a centralized Knowledge base for easy access.
• Enhance customer support efficiency by integrating chat data with ticket management.

Trigger the workflow with an incoming Intercom chat. Fetch relevant chat data from Intercom. Update ticket status based on the fetched data. Send the updated information to the Knowledge base.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Intercom for incoming triggers.
3. 3
   Set up authentication for the Intercom and Knowledge base connections.
4. 4
   Test the workflow with sample chat data.