Update ticket status from Intercom chat to Jira

• Automatically update ticket statuses in Jira based on Intercom chat interactions.
• Enhance collaboration between customer support and development teams.
• Reduce manual data entry and errors in ticket management.

Trigger the workflow with an incoming chat message from Intercom. Fetch relevant chat data to determine ticket status. Send the updated ticket status to Jira for tracking.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Intercom to trigger the workflow.
3. 3
   Set up authentication for both Intercom and Jira integrations.
4. 4
   Test the workflow to ensure data is correctly fetched and sent.