Use Cases
- Automatically update ticket statuses in CRM based on Intercom chat interactions
- Notify support teams of errors via Slack for quick resolution
- Enhance customer service efficiency by integrating chat data with CRM systems
How It Works
Trigger workflow on incoming Intercom chat messages Fetch relevant chat data from Intercom Send updated ticket status to the CRM Handle errors by notifying the team through Slack
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the webhook URL in Intercom for incoming chat triggers
- 3Set up authentication for the Intercom and CRM HTTP requests
- 4Test the workflow to ensure data is flowing correctly
Apps Used
Intercom
Slack
Categories
Target Roles
Industries
Tags
#process automation
#notifications
#slack automation