Update ticket status from Help desk email to Slack

• Automatically update ticket statuses from help desk emails.
• Send real-time notifications to Slack for ticket updates.
• Enhance team communication by integrating email and Slack.

Trigger the workflow with an incoming help desk email. Fetch email data to extract ticket information. Send a notification to a Slack channel with the updated ticket status.

1. 1
   Import the workflow template into your n8n environment.
2. 2
   Configure the webhook URL to receive help desk emails.
3. 3
   Set up the Slack channel for notifications.
4. 4
   Test the workflow to ensure proper functionality.