Update ticket status from Help desk email to Knowledge base

• Automatically update ticket statuses based on incoming Help desk emails.
• Send relevant ticket information to a centralized Knowledge base.
• Improve customer support efficiency by reducing manual updates.

Trigger the workflow upon receiving a Help desk email. Fetch data from the Help desk email for processing. Send the relevant information to the Knowledge base for updates.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook URL to receive Help desk emails.
3. 3
   Set up the Help desk email source for fetching data.
4. 4
   Define the Knowledge base endpoint for sending updates.
5. 5
   Test the workflow to ensure proper functionality.