Update ticket status from Help desk email to Jira

• Automatically update ticket statuses in Jira from Help desk emails
• Streamline communication between Help desk and project management tools
• Reduce manual data entry and errors in ticket management

Trigger the workflow with an incoming Help desk email Fetch relevant data from the Help desk email Send the fetched data to Jira to update ticket statuses Handle any errors by sending notifications to Slack

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook URL in your Help desk system
3. 3
   Set up authentication for the Help desk email and Jira integrations
4. 4
   Test the workflow with a sample email to ensure proper functionality