Update ticket status from Freshdesk to Slack

• Automatically notify team members in Slack when a Freshdesk ticket status changes.
• Streamline communication between customer support and other departments.
• Reduce manual updates and improve response times for customer inquiries.

Triggers when a ticket status is updated in Freshdesk via a webhook. Fetches the updated ticket data from Freshdesk. Sends a notification to a specified Slack channel with the ticket details.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the Freshdesk webhook URL and authentication.
3. 3
   Set up the Slack channel where notifications will be sent.
4. 4
   Test the workflow to ensure it triggers correctly.