Update ticket status from Freshdesk to Email

• Automatically notify team members of ticket status changes in Freshdesk.
• Enhance customer support communication by sending email updates.
• Integrate Freshdesk ticketing system with email for seamless notifications.

Trigger the workflow with an incoming webhook from Freshdesk. Fetch ticket data from Freshdesk using an HTTP request. Send an email notification with the ticket status update. Handle errors by posting messages to a Slack channel.

1. 1
   Import the workflow into n8n.
2. 2
   Configure the webhook URL in Freshdesk to trigger the workflow.
3. 3
   Set up the email service with the correct endpoint and authentication.
4. 4
   Test the workflow to ensure proper functionality.