Use Cases
- Automatically update ticket statuses based on customer call transcripts.
- Integrate call data into project management tools for better tracking.
- Enhance customer support workflows by reducing manual updates.
How It Works
Trigger the workflow via an incoming webhook. Fetch call transcript data from a specified source. Send the fetched data to Notion for ticket status updates. Handle errors by notifying the team via Slack.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure the webhook URL to receive incoming call transcripts.
- 3Set up the HTTP request parameters for fetching call transcript data.
- 4Specify the Notion integration details for sending updates.
- 5Test the workflow to ensure proper functionality.
Apps Used
Notion
Slack
Categories
Target Roles
Industries
Tags
#process automation
#workflow management
#slack automation