Update ticket status from Call transcript to Knowledge base

• Automatically update ticket statuses based on call transcripts
• Send call insights to a centralized knowledge base for easy access
• Notify teams of errors in workflow execution via Slack

Trigger the workflow with an incoming call transcript Fetch data from the call transcript source Send the fetched data to the knowledge base Handle errors by notifying the team through Slack

1. 1
   Import the workflow template into n8n
2. 2
   Configure the webhook trigger settings
3. 3
   Set up the HTTP request parameters for fetching call transcripts
4. 4
   Define the knowledge base endpoint for data submission
5. 5
   Connect the Slack channel for error notifications