Use Cases
- Automatically update ticket statuses based on call outcomes
- Integrate call transcript data with project management tools
- Enhance team collaboration by keeping Jira updated with real-time information
How It Works
Incoming webhook triggers the workflow upon receiving a call transcript Fetches data from the call transcript using an HTTP request Sends the processed information to Jira for ticket status updates Handles errors by sending notifications to Slack
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the webhook URL to receive call transcripts
- 3Set up the HTTP request parameters for fetching call data
- 4Adjust Jira integration settings for ticket updates
- 5Test the workflow to ensure proper functionality
Apps Used
Jira
Slack
Categories
Target Roles
Industries
Tags
#process automation
#workflow management
#notifications