Translate customer requests from Intercom to Knowledge Base

• Automate translation of customer inquiries from Intercom chat.
• Streamline documentation of customer requests in a Knowledge Base.
• Enhance customer support efficiency by reducing manual translation efforts.
• Facilitate multilingual support for diverse customer bases.

Trigger the workflow upon receiving a new Intercom chat message. Fetch the chat data from Intercom. Use AI to translate the customer request. Send the translated request to the Knowledge Base for documentation. Handle any errors by notifying the team via Slack.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Intercom for incoming chat triggers.
3. 3
   Set up the correct API endpoints for fetching chat data and sending to the Knowledge Base.
4. 4
   Test the workflow to ensure proper functionality.