Use Cases
- Translate customer support requests from Zendesk to Slack for better team communication.
- Automate the translation of customer inquiries to improve response times.
- Enhance collaboration among support teams by sending translated messages to Slack.
How It Works
Incoming trigger captures new Zendesk tickets. Fetches ticket data from Zendesk. Uses AI to translate the customer request. Sends the translated message to a Slack channel.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook URL for the Zendesk trigger.
- 3Set up the Zendesk ticket fetching parameters.
- 4Connect the OpenAI node with the appropriate translation settings.
- 5Specify the Slack channel for sending translated messages.
Apps Used
Zendesk
OpenAI
Slack
Categories
Target Roles
Tags
#ai content generation
#slack automation
#process automation