Use Cases
- Translate customer support tickets from Zendesk to multiple languages.
- Automate the process of updating Knowledge base articles with translated content.
- Enhance customer service efficiency by providing multilingual support.
How It Works
Triggers on incoming Zendesk ticket requests. Fetches ticket data from Zendesk. Uses AI to translate the customer request. Sends the translated request to the Knowledge base.
Setup Steps
- 1Import the workflow template into n8n.
- 2Configure the webhook trigger for incoming Zendesk tickets.
- 3Set up the HTTP request node to fetch data from Zendesk.
- 4Connect the AI translation node with the fetched data.
- 5Configure the HTTP request node to send data to the Knowledge base.
Apps Used
Zendesk
OpenAI
Knowledge base
Categories
Target Roles
Tags
#ai content generation
#process automation
#workflow management