Translate customer request from Zendesk ticket to Jira

• Automate the translation of customer support tickets from Zendesk to Jira.
• Improve communication between customer support and development teams.
• Streamline project management by integrating customer requests directly into Jira.

Trigger the workflow with an incoming request from Zendesk. Fetch the relevant ticket data from Zendesk. Use AI to translate the customer request into the desired language. Send the translated request to Jira for processing. Handle errors by sending notifications to Slack.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL for the incoming Zendesk tickets.
3. 3
   Set up the HTTP request to fetch Zendesk ticket data.
4. 4
   Integrate OpenAI for translating customer requests.
5. 5
   Configure the HTTP request to send data to Jira.
6. 6
   Set up Slack notifications for error handling.