Ticket Urgency Classification Workflow

• Automate ticket urgency classification for customer support teams.
• Enhance response times by prioritizing urgent tickets.
• Log classified ticket data for performance analysis.
• Integrate AI-driven insights into existing support workflows.

Webhook captures incoming ticket data. Text splitter processes ticket content into chunks. Embeddings are generated from the text for analysis. Urgency levels are stored in a vector database. Classified data is logged in Google Sheets. Slack alerts notify teams of any processing errors.

1. 1
   Import the Ticket Urgency Classification workflow template.
2. 2
   Configure the webhook trigger with your desired endpoint.
3. 3
   Set up credentials for Google Sheets and Slack.
4. 4
   Define the Pinecone index for storing embeddings.
5. 5
   Test the workflow with sample ticket data.