Task Creation and Ticket Update from Zendesk to Asana

• Automatically create tasks in Asana from new Zendesk tickets
• Add comments to existing Asana tasks based on Zendesk ticket updates
• Link Zendesk tickets with Asana tasks for better project tracking

A webhook triggers the workflow when a new ticket is created in Zendesk. The ticket details are retrieved, including the subject and custom fields. A function checks if a corresponding task exists in Asana using a custom field. If the task exists, a comment is added; if not, a new task is created. The Zendesk ticket is updated with the Asana task ID for future reference.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the Zendesk and Asana credentials.
3. 3
   Set up the webhook in Zendesk to trigger the workflow.
4. 4
   Map the custom fields in Zendesk to ensure proper data transfer.