Summarize Zendesk Tickets and Generate Insights with Knowledge Graphs

• Automate ticket analysis for customer support teams.
• Generate visual insights from Zendesk ticket data.
• Receive automated reports via email, Slack, or Telegram.
• Identify trends and issues in customer interactions.
• Enhance decision-making with actionable insights.

Extracts ticket data from Zendesk based on user-defined parameters. Processes ticket information to create a knowledge graph. Generates summaries and insights using InfraNodus. Sends notifications with results via Telegram, Gmail, and Slack. Allows users to filter and analyze ticket data efficiently.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure Zendesk and InfraNodus credentials.
3. 3
   Set parameters for ticket analysis in the 'Set Parameters' node.
4. 4
   Trigger the workflow manually or via form submission.
5. 5
   Review and customize notification settings for report delivery.