Sentiment analysis of feedback and notification on Mattermost

• Automatically analyze customer feedback for sentiment to improve services.
• Send immediate notifications to teams about customer opinions.
• Enhance team communication by integrating feedback analysis with Mattermost.

Trigger workflow upon receiving new feedback from Typeform. Analyze the sentiment of the feedback using Google Cloud Natural Language. Evaluate the sentiment score and determine the appropriate action. Send a notification to Mattermost with the feedback details and sentiment score.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the Typeform Trigger with your specific form ID.
3. 3
   Set up Google Cloud Natural Language credentials.
4. 4
   Specify the Mattermost channel ID for notifications.
5. 5
   Activate the workflow to start processing feedback.