Sentiment analysis and routing of customer feedback to relevant teams

• Automatically classify customer feedback into sentiment categories.
• Route feedback to the appropriate department for timely responses.
• Enhance team communication by sending feedback summaries to Slack.

Receive customer feedback via a webhook. Extract the feedback text for analysis. Analyze sentiment using an AI model. Parse the AI response to retrieve sentiment and department. Send the feedback summary to the relevant Slack channel.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook to receive customer feedback.
3. 3
   Set up OpenAI credentials for sentiment analysis.
4. 4
   Connect Slack to send notifications to the appropriate channels.