Use Cases
- Automatically notify teams of negative feedback from customer surveys.
- Streamline sentiment analysis of customer feedback for better decision-making.
- Enhance communication within teams regarding customer satisfaction issues.
How It Works
Trigger the workflow when a new response is submitted in Typeform. Analyze the sentiment of the feedback using AWS Comprehend. Send a notification to a Mattermost channel if the sentiment is negative.
Setup Steps
- 1Import the workflow template into n8n.
- 2Connect your Typeform account and specify the form ID.
- 3Set up AWS Comprehend credentials for sentiment analysis.
- 4Configure Mattermost credentials and specify the channel ID.
- 5Test the workflow by submitting a Typeform response.
Apps Used
Typeform
AWS Comprehend
Mattermost
Categories
Target Roles
Industries
Tags
#sentiment analysis
#notifications
#process automation