Use Cases
- Automate customer support ticket creation from Slack messages
- Streamline communication between team members and customer support
- Ensure timely updates of customer interactions in Freshdesk
How It Works
Cron node triggers every 12 minutes Set node defines the data to be processed Slack node retrieves messages or data Freshdesk node logs data for customer support
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the Slack node with necessary credentials
- 3Set up the Freshdesk node for ticket management
- 4Adjust the cron expression if needed
- 5Activate the workflow to start automation
Apps Used
Slack
Freshdesk
Categories
Target Roles
Industries
Tags
#process automation
#workflow management
#slack automation