Route Maintenance Tickets to Appropriate Channels

• Automate the routing of maintenance tickets to relevant teams.
• Log maintenance requests in Google Sheets for tracking and reporting.
• Utilize AI to enhance the understanding of ticket content and context.

Webhook receives incoming maintenance tickets. Splitter divides tickets into manageable chunks for processing. Embeddings enhance understanding of ticket content. Insert processed data into a vector store for easy retrieval. Query the vector store to find relevant information. Log ticket details in Google Sheets for record-keeping.

1. 1
   Import the Maintenance Ticket Router workflow template.
2. 2
   Configure the webhook settings to receive maintenance ticket requests.
3. 3
   Set up credentials for Google Sheets and other integrations.
4. 4
   Test the workflow to ensure proper routing and logging of tickets.