One-way ticket synchronization from Zendesk to Slack

• Automatically post new Zendesk tickets to a Slack channel.
• Reply to existing Slack threads based on Zendesk ticket updates.
• Enhance team collaboration by centralizing ticket information in Slack.

Triggers on new Zendesk ticket creation. Retrieves ticket details from Zendesk. Checks if a corresponding Slack thread exists. Posts new ticket information to Slack or replies to an existing thread. Updates the Zendesk ticket with the Slack thread ID.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure Zendesk credentials in the 'Get ticket' and 'Update ticket' nodes.
3. 3
   Set up Slack credentials in the 'Create thread' and 'Create reply on existing thread' nodes.
4. 4
   Adjust the 'Configure' node to specify the desired Slack channel.
5. 5
   Activate the workflow to start synchronization.