One-way ticket sync from Zendesk to HubSpot

• Automatically sync support tickets from Zendesk to HubSpot.
• Ensure accurate customer records in HubSpot based on ticket information.
• Log ticket synchronization activities for better tracking.
• Notify team members via Slack about ticket updates.

Capture support ticket events using a webhook from Zendesk. Extract relevant ticket details using a function node. Search for the contact in HubSpot using the requester's email. Search for the company in HubSpot using the organization's domain. Create or update a ticket in HubSpot with the extracted details. Log a note in HubSpot to document the ticket sync. Send a notification to a Slack channel about the ticket sync.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook to receive events from Zendesk.
3. 3
   Set up HubSpot credentials for API access.
4. 4
   Adjust any necessary field mappings for ticket properties.
5. 5
   Test the workflow to ensure tickets sync correctly.