Use Cases
- Automate message logging from WhatsApp to ChatWoot
- Create new contacts in ChatWoot based on incoming WhatsApp messages
- Update existing conversations in ChatWoot with new messages
- Handle media messages from WhatsApp and send them to ChatWoot
How It Works
Webhook triggers capture incoming messages from WhatsApp Messages are processed to extract relevant data such as sender information and message content Contacts are created or updated in ChatWoot based on the incoming message details Conversations are created or updated in ChatWoot to reflect the latest interactions Media messages are downloaded and sent to ChatWoot for comprehensive message handling
Setup Steps
- 1Import the workflow template into your n8n instance
- 2Configure the webhook URL in WhatsApp to point to the n8n webhook
- 3Set up ChatWoot credentials in n8n for API access
- 4Test the workflow by sending a message from WhatsApp
Apps Used
WhatsApp
ChatWoot
Postgres
Categories
Target Roles
Tags
#process automation
#workflow management
#email automation