Use Cases
- Automate responses to customer inquiries in real-time
- Buffer and analyze multiple messages before responding
- Enhance customer service efficiency with AI-generated replies
- Utilize Redis for effective message management and storage
How It Works
Triggers on new messages received via Twilio Stores incoming messages in a Redis stack Waits for a set duration to capture additional messages Checks if the latest message is the same as the incoming one Retrieves chat history and buffers messages for AI processing Generates a single response using OpenAI based on buffered messages Sends the AI-generated response back to the user via Twilio
Setup Steps
- 1Import the workflow template into your n8n instance
- 2Connect your Twilio account to the Twilio Trigger node
- 3Set up your Redis account for message storage
- 4Configure the OpenAI credentials for AI response generation
- 5Test the workflow by sending a message to your Twilio number
Apps Used
Twilio
OpenAI
Redis
Categories
Target Roles
Tags
#ai chatbots
#process automation
#workflow management