Use Cases
- Automatically label chats based on user interactions
- Manage customer inquiries effectively by identifying hold statuses
- Streamline communication processes for customer support teams
How It Works
Trigger the workflow on new WhatsApp messages Analyze the message source and content using an AI agent Check if the message is from the user and if it belongs to a personal chat Retrieve existing chat labels to determine if the conversation is on hold Apply appropriate labels and manage responses based on the analysis
Setup Steps
- 1Import the workflow template into n8n
- 2Connect your WhatsApp account to the WAHA trigger node
- 3Set up OpenAI credentials for the AI agent
- 4Configure memory settings for tracking user sessions
- 5Test the workflow by sending a message to your WhatsApp number
Apps Used
WhatsApp
OpenAI
Categories
Target Roles
Tags
#ai chatbots
#process automation
#workflow management