Issue creation and ticket update from Zendesk to Jira

• Automatically create Jira issues from new Zendesk tickets.
• Update Zendesk tickets with the corresponding Jira issue key.
• Enhance collaboration between support and development teams.
• Streamline ticket management and issue tracking processes.

A new ticket is created in Zendesk, triggering the workflow. The ticket details are retrieved using the Get ticket node. The Determine node checks if a Jira issue already exists for the ticket. If an issue exists, a comment is added to it; if not, a new issue is created in Jira. The Zendesk ticket is updated with the newly created Jira issue key.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook to receive new Zendesk tickets.
3. 3
   Set up the Jira and Zendesk credentials.
4. 4
   Adjust the custom field IDs as necessary for your Zendesk setup.
5. 5
   Activate the workflow to start processing new tickets.