Incident Notification from PagerDuty to Slack and Jira

• Automatically notify team members on Slack about new PagerDuty incidents.
• Create Jira issues for each incident reported in PagerDuty.
• Enhance incident response times by integrating communication and project management tools.
• Reduce manual tracking of incidents by automating notifications and issue creation.

An incoming webhook triggers the workflow when a new PagerDuty incident occurs. The workflow fetches details of the incident from PagerDuty. The incident information is then sent to Jira to create a new issue. In case of errors during the process, a notification is sent to a designated Slack channel.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook URL in PagerDuty to trigger this workflow.
3. 3
   Set up the necessary authentication for Jira and PagerDuty in n8n.
4. 4
   Test the workflow by creating a sample incident in PagerDuty.