Incident management workflow from PagerDuty to Jira and Mattermost

• Automate incident notifications from PagerDuty to Mattermost.
• Create and update Jira issues based on PagerDuty incidents.
• Acknowledge and resolve incidents directly from Mattermost channels.

Webhook triggers on incident creation in PagerDuty. Mattermost notifications sent with incident details. Users acknowledge incidents, updating PagerDuty and creating Jira issues. Resolve incidents, updating statuses in both PagerDuty and Jira.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the necessary credentials for PagerDuty, Jira, and Mattermost.
3. 3
   Set up webhooks for incident creation, acknowledgment, and resolution.
4. 4
   Test the workflow to ensure proper integration and functionality.