Incident management integration from Slack to ServiceNow

• Quickly retrieve incident details from ServiceNow using Slack commands.
• Notify users in Slack when incidents are found or not found.
• Alert users about connection issues with ServiceNow.

Webhook captures Slack slash command requests. Extracts incident ID from the request payload. Queries ServiceNow for incident details using the extracted ID. Sends incident information back to Slack if found. Notifies users if no incident is found or if an error occurs.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the Webhook node with your desired Slack slash command.
3. 3
   Set up ServiceNow credentials for authentication.
4. 4
   Test the workflow by triggering the Slack command with an incident ID.