Incident lookup from Slack to ServiceNow

• Retrieve incident details from ServiceNow using a Slack command
• Notify users in Slack when an incident is found or not found
• Alert users of connection issues with ServiceNow

Webhook node captures incoming Slack command requests Extracts incident ID from the command payload Queries ServiceNow for incident details using the extracted ID Parses the response to determine if the incident exists Sends detailed incident information or error notifications back to Slack

1. 1
   Import the workflow template into n8n
2. 2
   Configure the Webhook node with your desired Slack command path
3. 3
   Set up ServiceNow credentials for authentication
4. 4
   Test the workflow by triggering the Slack command