Human Handoff Process in Telegram

• Automate customer onboarding and information collection via Telegram.
• Seamlessly transfer conversations from chatbot to human agents.
• Maintain context and session state during customer interactions.

Initiates with a Telegram trigger to capture user messages. Checks the interaction state using Redis to determine the current phase. Uses AI agents to gather customer details and manage onboarding. Handles human handoff when specific criteria are met, updating session states accordingly. Allows human agents to respond and manage conversations effectively.

1. 1
   Import the workflow into your n8n instance.
2. 2
   Configure Telegram and Redis credentials.
3. 3
   Set up the necessary chat IDs and session management keys.
4. 4
   Test the workflow by sending messages through Telegram.