Use Cases
- Automatically convert resolved support tickets into structured knowledge base articles.
- Enhance customer support documentation with minimal manual effort.
- Utilize AI to draft comprehensive articles based on real customer interactions.
How It Works
Triggers every hour to fetch resolved tickets from the helpdesk. Normalizes ticket data to extract relevant information. Uses OpenAI to draft knowledge base articles based on ticket details. Extracts the generated article content into a structured JSON format. Saves the final articles to Google Sheets for easy access and management.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure the helpdesk API credentials with your token.
- 3Set up OpenAI credentials for article generation.
- 4Connect your Google Sheets account and specify the target sheet ID.
- 5Activate the workflow to start generating articles.
Apps Used
Google Sheets
OpenAI
Helpdesk
Categories
Target Roles
Industries
Tags
#ai content generation
#workflow management
#document automation