Escalate priority from Zendesk ticket to Slack

• Automatically notify support teams about high-priority tickets in Slack.
• Streamline communication between Zendesk and Slack for better ticket management.
• Enhance response times for urgent customer support issues.

Triggers on receiving a new Zendesk ticket. Fetches ticket details from Zendesk. Sends a notification to a Slack channel with ticket information.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Zendesk to trigger the workflow.
3. 3
   Set up the Slack channel for notifications.
4. 4
   Test the workflow with a sample Zendesk ticket.