Escalate priority from Zendesk ticket to Knowledge base

• Automatically escalate high-priority Zendesk tickets to the Knowledge base.
• Streamline ticket management processes for customer support teams.
• Enhance documentation and knowledge sharing within the organization.

Triggers on incoming Zendesk ticket data. Fetches relevant ticket information from Zendesk. Sends the fetched data to the Knowledge base for documentation.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL to receive Zendesk ticket data.
3. 3
   Set up authentication for Zendesk and Knowledge base integrations.
4. 4
   Test the workflow with sample ticket data.