Escalate priority from Zendesk ticket to Jira

• Automatically escalate high-priority tickets from Zendesk to Jira.
• Streamline communication between customer support and development teams.
• Enhance project management by integrating ticketing and issue tracking systems.

Trigger the workflow with an incoming Zendesk ticket via a webhook. Fetch ticket details from Zendesk using an HTTP GET request. Send the fetched ticket data to Jira using an HTTP POST request. Handle any errors by sending notifications to a designated Slack channel.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Zendesk to trigger the workflow.
3. 3
   Set up authentication for Zendesk and Jira connections.
4. 4
   Test the workflow with a sample ticket to ensure proper functionality.