Escalate priority from Zendesk ticket to Email

• Automatically notify support teams of high-priority Zendesk tickets.
• Reduce response times for urgent customer inquiries.
• Enhance customer satisfaction through timely communication.

Incoming trigger from Zendesk initiates the workflow. Fetches details of the specific ticket that requires escalation. Sends an email notification to relevant team members regarding the ticket.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Zendesk to trigger the workflow.
3. 3
   Set up the email service with the correct recipient details.