Use Cases
- Automatically escalate high-priority Zendesk tickets to ensure timely responses.
- Integrate customer support data from Zendesk into your CRM for better tracking.
- Improve operational efficiency by automating ticket handling processes.
How It Works
Trigger the workflow with an incoming Zendesk ticket. Fetch the ticket details from Zendesk. Send the fetched ticket data to the CRM for processing.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure the webhook URL in Zendesk to trigger the workflow.
- 3Set up authentication for both Zendesk and CRM HTTP requests.
Apps Used
Zendesk
Categories
Target Roles
Tags
#process automation
#workflow management
#notifications