Escalate priority from Intercom chat to Knowledge base

• Automatically escalate high-priority chats from Intercom to a centralized Knowledge base.
• Enhance customer support efficiency by documenting important interactions.
• Streamline communication between customer service and knowledge management teams.

Trigger on incoming chat from Intercom. Fetch relevant chat data using a GET request. Send the fetched data to the Knowledge base via a POST request. Handle any errors by sending notifications to Slack.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Intercom to trigger the workflow.
3. 3
   Set up the correct API endpoints for Intercom and Knowledge base.
4. 4
   Test the workflow to ensure data is being sent correctly.