Escalate priority from Intercom chat to Jira

• Automatically escalate high-priority customer issues from Intercom to Jira.
• Improve response times for critical support tickets.
• Streamline communication between customer support and development teams.

Trigger initiated by an incoming Intercom chat message. Fetch data from the Intercom chat for relevant details. Send the fetched data to Jira for issue tracking. Handle errors by sending notifications to Slack.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook URL in Intercom to trigger the workflow.
3. 3
   Set up the necessary authentication for Jira and Intercom.
4. 4
   Test the workflow by sending a sample chat message from Intercom.