Use Cases
- Automatically escalate high-priority customer issues from Intercom to Jira.
- Improve response times for critical support tickets.
- Streamline communication between customer support and development teams.
How It Works
Trigger initiated by an incoming Intercom chat message. Fetch data from the Intercom chat for relevant details. Send the fetched data to Jira for issue tracking. Handle errors by sending notifications to Slack.
Setup Steps
- 1Import the workflow template into your n8n instance.
- 2Configure the webhook URL in Intercom to trigger the workflow.
- 3Set up the necessary authentication for Jira and Intercom.
- 4Test the workflow by sending a sample chat message from Intercom.
Apps Used
Intercom
Jira
Slack
Categories
Target Roles
Tags
#process automation
#workflow management
#slack automation