Escalate priority from Intercom chat to Email

• Automatically escalate urgent customer inquiries from Intercom to email.
• Ensure timely responses to critical messages by integrating chat and email.
• Improve customer support efficiency with automated notifications.

Trigger the workflow with an incoming chat message from Intercom. Fetch relevant chat data using an HTTP request. Send the fetched data as an email notification. Handle any errors by sending alerts to a designated Slack channel.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL in Intercom to trigger the workflow.
3. 3
   Set up the email service with the appropriate credentials.
4. 4
   Test the workflow to ensure proper data flow and error handling.