Escalate priority from Intercom chat to CRM

• Automatically escalate high-priority customer chats from Intercom to CRM.
• Ensure timely follow-up on critical customer interactions.
• Streamline communication between customer support and sales teams.

Triggers on incoming Intercom chat requests. Fetches relevant chat data from Intercom. Sends the fetched data to the CRM for further action. Handles errors by notifying the team via Slack.

1. 1
   Import the workflow template into your n8n instance.
2. 2
   Configure the webhook URL in Intercom to trigger the workflow.
3. 3
   Set up the CRM API endpoint in the workflow settings.
4. 4
   Adjust Slack channel settings for error notifications.