Escalate priority from Help desk email to Slack

• Automatically notify support teams of urgent Help desk emails in Slack.
• Reduce response times for critical customer issues.
• Enhance team collaboration by centralizing communication in Slack.

Trigger workflow on receiving a Help desk email. Fetch relevant email data from the Help desk system. Send a notification to a Slack channel with the email details.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL for incoming Help desk emails.
3. 3
   Set up the Slack channel for notifications.
4. 4
   Test the workflow to ensure proper functionality.