Escalate priority from Help desk email to Knowledge base

• Automatically escalate urgent Help desk tickets to a centralized Knowledge base.
• Reduce manual effort in tracking and managing Help desk priorities.
• Enhance customer support efficiency by documenting critical issues.

Trigger workflow upon receiving a Help desk email. Fetch data from the Help desk email for processing. Send the fetched data to a Knowledge base for documentation.

1. 1
   Import the workflow template into n8n.
2. 2
   Configure the webhook URL to receive Help desk emails.
3. 3
   Set up the HTTP request parameters for fetching Help desk email data.
4. 4
   Adjust the Knowledge base endpoint for sending data.