Use Cases
- Automatically escalate urgent issues from customer calls to Jira
- Streamline the process of managing call-related tasks in project management tools
- Enhance customer support by ensuring timely resolution of escalated issues
How It Works
Trigger the workflow with an incoming call transcript Fetch the call transcript data from the specified source Send the relevant data to Jira for issue tracking and management Handle errors by notifying the team via Slack
Setup Steps
- 1Import the workflow template into n8n
- 2Configure the webhook URL for incoming call transcripts
- 3Set up the HTTP request to fetch call transcript data
- 4Update the Jira integration with the appropriate project and issue details
- 5Test the workflow to ensure proper functionality
Apps Used
Jira
Slack
HTTP Request Service
Categories
Target Roles
Tags
#process automation
#workflow management
#notifications